Connection Test
Connectivity works within your internet browser and is available on Windows PCs, Macintosh Computers, Linux-based Computers, and most smartphones or tablets.
Your browser may ask your permission to load a browser plug-in if this is your first visit to Connectivity.
Tablet Users: You must configure your web browser to use the mobile version of our pages. Click here for more information.
Once you have any required software and have joined the session an automated process will confirm that your camera, speakers/headset, and microphone are working properly. After joining simply follow the verbal directions. You should see your own picture, hear a recorded message, and then record your own message which will also playback to you.
Connection Test - I Don't Hear Any Directions
Your browser may ask your permission to load a browser plug-in if this is your first visit to Connectivity.
Tablet Users must configure your browser to use the mobile version of our pages. Click here for more information.
Click the green button to Begin the Test.... Take note of the Camera, Microphone and Speaker devices that are selected in the drop-down lists. These will include all of the cameras, microphones, and speaker/headset devices on your computer. Enter your name and click the Join button.
Ensure that your computers speakers after turned up. You may also have a headset plugged in that is being used... make sure to check that.
In the lower left corner of the window are icons representing the Camera, Microphone, and Speaker. If any of these are red that indicates that device is "muted". Simply click it to re-enable the device.
Connection Test - I Don't See Myself
Your browser may ask your permission to load a browser plug-in if this is your first visit to Connectivity.
Tablet Users must configure your browser to use the mobile version of our pages. Click here for more information.
Click the green button to Begin the Test.... Take note of the Camera, Microphone and Speaker devices that are selected in the drop-down lists. These will include all of the cameras, microphones, and speaker/headset devices on your computer. Enter your name and click the Join button.
If your camera has a light that shows when it is "in use" it should be off before beginning. (If it is already on, something else is already using your camera.) It should come "on" shortly after you click the Join button.
In the lower left corner of the window are icons representing the Camera, Microphone, and Speaker. If any of these are red that indicates that device is "muted". Simply click it to re-enable the device.
Your browser asks for permission to use your camera the first time. It is possible this was inadvertently answered "no". (Sometimes this is set to automatically answer "no" in high-security environments.) Click on the "Lock" icon near the website address in the address bar. Make sure wihtin the site's settings that the Camera and Microphone are set for either "Allow" or "Ask" (to be asked every time.) You may need to reload the page for new settings to take effect.
Connection Test - My Microphone Didn't Work
Your browser may ask your permission to load a browser plug-in if this is your first visit to Connectivity.
Tablet Users must configure your browser to use the mobile version of our pages. Click here for more information.
You need to have a working microphone on your computer. This could be built-in, connected separately, be a bluetooth device, or even part of your USB Camera. If using a USB microphone you may wish to unplug and reconnect it.
Click the green button to Begin the Test.... Take note of the Camera, Microphone and Speaker devices that are selected in the drop-down lists. These will include all of the cameras, microphones, and speaker/headset devices on your computer. Enter your name and click the Join button.
In the lower left corner of the window are icons representing the Camera, Microphone, and Speaker. If any of these are red that indicates that device is "muted". Simply click it to re-enable the device.
Your browser asks for permission to use your camera the first time. It is possible this was inadvertently answered "no". (Sometimes this is set to automatically answer "no" in high-security environments.) Click on the "Lock" icon near the website address in the address bar. Make sure wihtin the site's settings that the Camera and Microphone are set for either "Allow" or "Ask" (to be asked every time.) You may need to reload the page for new settings to take effect.
Connection Test - Tablet User
Some newer tablets and browsers are requesting fill-size "desktop" versions of websites to make use of their larger screens and provide you a better experience. However, these mobile browsers do nat have all of the same capabilities for processing two-way media and real-time communications that the computer-based browsers have. Therefore you will need to set your browser to use the "Mobile" version of these pages.
Ipad Users using Safari. Open your iPad's Settings App and scroll down the list on the left side and click "Safari". Scroll down the settings on the right side to the "Settings for Websites" and click "Request Desktop Website". Turn this control Off for all websites. You will need to open a new Safari window for this setting to take effect.
Firefox Users. You can specify the use of Desktop versus Mobile sites on a per-site basis. Look to the top of your browser where the website address is located. Click the "three-dots" menu icon to the right of the website address and choose "Request Mobile Site". For Connectivity you will need to Request Mobile Site both in this window and the pop-up window that opens after hitting the green "Start the Test..." button.